5tk10 Privacy Policy — How We Handle Your Personal Data
This policy explains what personal data 5tk10 collects, why we collect it, how long we keep it, and what rights you have over your own information.
Introduction
5tk10 operates the online gaming platform at https://5tk10.app and is committed to protecting the privacy of every player who uses it. This Privacy Policy ("Policy") describes how 5tk10 ("we", "us", "our") collects, processes, stores, shares, and protects personal data provided by or generated about users ("you", "Player") in connection with your use of the platform. This Policy applies to all personal data processed by 5tk10 regardless of how you access the platform — whether through a web browser on your phone, a tablet, or a desktop computer.
By registering a 5tk10 account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an account or use the platform. Where our processing of your data is based on consent, you have the right to withdraw that consent at any time by contacting the support team, though withdrawal of consent may affect your ability to use certain features of the platform.
Categories of Personal Data We Collect
5tk10 collects personal data across six categories. Each category is collected only to the extent necessary for the specific purposes described in this Policy.
1How We Collect Your Data
5tk10 collects personal data through the following channels. We do not collect data through any undisclosed method.
- Directly from you during account registration: you provide your name, mobile number, date of birth, and create a password. This information is required to open an account and cannot be omitted.
- Through your use of the platform: game sessions, bets placed, deposits and withdrawals, bonus activations, and responsible gaming tool settings generate data automatically as part of the normal platform operation. This data is created by the platform's systems in response to your actions.
- Through the payment process: when you deposit or withdraw via bKash, Nagad, Rocket, or Upay, the payment provider confirms the transaction to 5tk10. 5tk10 receives confirmation data including the mobile wallet number and transaction reference — not your full wallet PIN or account credentials.
- Through identity verification: if you are asked to complete a KYC (Know Your Customer) verification check, you may be asked to upload a copy of your national identity card (NID) or other government-issued document. This data is processed solely for the purpose of verifying your identity and age.
- Through customer support interactions: when you contact the 5tk10 support team by email, the content of your message and any attachments you include are retained as part of the support record for that query. Support correspondence is stored for a minimum of 12 months.
2How We Use Your Personal Data
5tk10 uses personal data only for the purposes listed below. We do not use personal data for any purpose not described in this Policy without first notifying you and, where required, obtaining your consent.
- Account management: to create and maintain your account, verify your identity and age, process login requests, reset passwords, and manage account-level settings including responsible gaming tools and communication preferences.
- Transaction processing: to process deposits and withdrawals through the supported Bangladesh payment methods (bKash, Nagad, Rocket, Upay), confirm payment receipt, reconcile transaction records, and maintain accurate financial ledger entries for your account.
- Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, multi-accounting, and other activities that violate our Terms and Conditions or applicable law.
- Legal and regulatory compliance: to comply with anti-money-laundering (AML) obligations, retain records required by applicable law, respond to lawful requests from regulatory or law-enforcement authorities, and fulfil our responsible gaming obligations including age verification and self-exclusion record-keeping.
- Platform improvement: to analyse anonymised and aggregated usage data to identify technical issues, improve game loading performance, optimise the payment flow, and enhance the overall user experience on the 5tk10 platform. This analysis is performed on aggregated data and does not involve profiling individual players.
- Customer support: to respond to your queries, process complaints, investigate account issues, and maintain records of support interactions as required by our internal quality and compliance processes.
3Legal Basis for Processing
5tk10 processes your personal data under one or more of the following legal bases, depending on the specific processing activity.
- Contractual necessity: processing that is required to fulfil our contract with you — in other words, to provide the gaming platform and the services you have registered to use. Without this processing, 5tk10 could not operate your account, accept deposits, process withdrawals, or allow you to play any game on the platform.
- Legal obligation: processing that 5tk10 is required to perform under applicable law, including AML compliance, age verification obligations, and the maintenance of financial records for the periods required by law. 5tk10 cannot waive these processing activities at your request.
- Legitimate interests: processing carried out to protect the security of the platform, prevent fraud and multi-accounting, maintain platform integrity, and perform the aggregated analytics that enable us to improve the service. These activities are conducted in a manner that minimises privacy impact.
- Consent: processing based on your specific, informed consent — for example, where you have opted in to receive promotional communications from 5tk10 about bonuses and seasonal offers. You may withdraw consent-based processing at any time by contacting the support team.
4Sharing Your Personal Data
5tk10 does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the specific purpose.
- Payment processors: transaction confirmation data (mobile wallet number, transaction reference, amount) is shared with bKash, Nagad, Rocket, and Upay solely to process deposits and withdrawals. These providers receive only the minimum data necessary to complete the payment transaction and are subject to their own privacy policies.
- Game studios and technology providers: game studios (such as Evolution Gaming, Pragmatic Play, Ezugi, and others) provide the games embedded in the 5tk10 platform via API. These providers may receive session-level technical data (such as session token, game round ID, and bet amount) as part of the normal game delivery process. They do not receive your identity data, payment data, or contact information.
- Regulatory and law-enforcement authorities: 5tk10 will disclose personal data to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or other binding legal process. 5tk10 will only disclose the minimum data necessary to satisfy the legal requirement.
- Business transfers: in the event of a merger, acquisition, or transfer of substantially all of the assets of 5tk10 to a successor entity, personal data held by 5tk10 may be transferred to that entity as part of the transaction. Players will be notified of any such transfer before it takes effect and will be provided with information about any material changes to how their data will be handled.
In every case where personal data is shared with a third party, 5tk10 takes reasonable steps to ensure that the recipient maintains appropriate data protection standards and uses the data only for the purpose for which it was shared. 5tk10 does not authorise any third party to use your personal data for their own commercial purposes.
5Payment Data and Financial Records
5tk10 processes payment data — including mobile wallet identifiers, transaction amounts, and deposit and withdrawal history — exclusively for the purpose of operating your account, processing transactions, and complying with our financial record-keeping obligations. All transactions on the platform are denominated in Bangladeshi Taka (৳) and processed through bKash, Nagad, Rocket, or Upay.
5tk10 does not store your mobile wallet PIN, password, or full authentication credentials at any point. When you initiate a payment, you authenticate directly with your payment provider (bKash, Nagad, Rocket, or Upay) through their own secure interface. 5tk10 receives only a transaction confirmation reference from the payment provider — never your wallet credentials.
6Data Retention
5tk10 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. The following retention periods apply.
- Account data (identity, contact details, account settings): retained for the lifetime of your active account, plus a minimum of 2 years after account closure. This extended period is required to handle any post-closure disputes, regulatory queries, or AML investigations that may arise after an account is closed.
- Financial transaction records: retained for a minimum of 5 years from the date of the transaction, as required by AML regulations. This period cannot be shortened at a player's request.
- Support correspondence: retained for a minimum of 12 months from the date of the last message in the support thread. Correspondence relating to a formal complaint is retained for a minimum of 3 years.
When personal data is no longer required and no legal retention obligation applies, 5tk10 will delete or anonymise it in a secure manner. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.
7Your Data Rights
As a 5tk10 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team by email using the address listed in the footer of this site. 5tk10 will respond to all data rights requests within 30 days.
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Right of AccessYou have the right to request a copy of the personal data 5tk10 holds about you. We will provide this in a readable format within 30 days of receiving a valid request.
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Right to RectificationYou have the right to request correction of inaccurate or incomplete personal data we hold about you. Account holders may update basic contact information directly from the account settings page.
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Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that financial records subject to AML retention obligations cannot be deleted during the mandatory retention period.
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Right to ObjectYou have the right to object to processing carried out on the basis of legitimate interests. If you object, 5tk10 will review the processing and cease it unless there are compelling legitimate grounds that override your interests.
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Right to Data PortabilityWhere processing is based on consent or contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
8Cookies and Tracking Technologies
5tk10 uses cookies and similar tracking technologies to operate the platform, maintain session security, and improve performance. The following types of cookies are used.
- Essential cookies: these are required for the platform to function. They maintain your login session, remember your account preferences, and ensure the security of your authenticated session. Essential cookies cannot be disabled without breaking core platform functionality.
- Performance cookies: these collect anonymised information about how players use the platform — for example, which pages are visited most frequently and whether error messages are encountered. The data collected is aggregated and does not identify individual users. 5tk10 uses this data to improve platform performance and fix technical issues.
- Functional cookies: these remember choices you have made on the platform — such as your preferred language — to provide a more personalised experience. Functional cookies do not track your activity across other websites and are not used for advertising purposes.
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the platform from functioning correctly. 5tk10 does not use third-party advertising cookies or cross-site tracking technologies.
9Data Security
5tk10 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include SSL/TLS encryption for all data transmitted between your device and the 5tk10 platform, encrypted storage of account credentials, access controls that restrict employee access to personal data on a need-to-know basis, session timeout mechanisms, and regular internal security reviews. We treat the security of player data as a core operational responsibility, not an afterthought.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 5tk10 will notify affected players without undue delay. Notification will be provided to the mobile number registered on the affected account and will include a description of the nature of the breach, the categories of data affected, and the steps 5tk10 has taken or is taking to address the breach.
10Children and Minors
The 5tk10 platform is strictly for adults aged 21 and above. 5tk10 does not knowingly collect personal data from any person under the age of 21. If during the account registration process or a subsequent identity verification check we determine that a player is under 21, the account will be immediately closed and any personal data associated with that account will be deleted, subject to any mandatory retention obligations that apply under AML law.
11Changes to This Privacy Policy
5tk10 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the platform's features and services. When we make material changes to this Policy, we will notify registered players by sending a message to the mobile number on their account, and we will update the "Last Updated" date shown at the top of this page.
We recommend that you review this Privacy Policy periodically. If you continue to use the 5tk10 platform after a revised Policy has been posted, your continued use constitutes acceptance of the revised Policy. If you do not agree with the changes, you should close your account before the revised Policy takes effect.
Contact the 5tk10 Privacy Team
If you have any questions about this Privacy Policy, wish to exercise your data rights, want to report a suspected data breach, or have any other privacy-related query, please contact the 5tk10 support team by email. The contact email address is displayed as plain text in the footer of every page on this site. Our team is available seven days a week and aims to respond to all privacy queries within 30 days Bangladesh Standard Time (BST, UTC+6).
All privacy-related requests must be submitted in writing by email to be formally processed. Please include your registered mobile number in any privacy request so that we can verify your identity before responding. 5tk10 will not charge a fee for handling data rights requests unless a request is manifestly unfounded, repetitive, or excessive.